Connect your field technicians and operations centre in real time. Manage faults, installations, maintenance and more — all in one platform built specifically for fibre ISPs.
| Job | Category | Fault type | Technician | SLA | Status |
|---|---|---|---|---|---|
Fibre break — Main Rd Sandton Node 4 |
Fault | Break | T. Dlamini | ▲ 12m left | In progress |
New installation Rosebank — Unit 4B |
Installation | — | S. Nkosi | ✓ 3h 20m | In progress |
Speed upgrade Fourways Node 7 |
Upgrade | — | M. Sithole | ✓ 5h 10m | Pending |
Every unresolved fault is an SLA clock ticking. Every missed installation is a frustrated customer. Without a system, things fall through the cracks.
WhatsApp groups and phone calls slow everything down. By the time a technician is dispatched the SLA clock has already been running for an hour — and the penalty is getting closer.
Without real-time visibility, operations managers have no way to know which jobs are about to breach their SLA deadline until it is already too late to act.
How many open jobs does each technician have right now? Who is available? Without a system nobody knows — and the wrong person gets dispatched to the wrong job.
SLA penalties hit your bottom line every month. Repeat faults at the same node go unnoticed because there is no fault history. The same problems keep coming back.
FibreOps connects your field technicians to your operations centre in real time — from job created to job closed, everything in one place.
New job assignments arrive on their phone the moment a manager creates them — no calls, no WhatsApp.
Fault type, location, node address, SLA deadline and description — all visible on their phone before they arrive.
Upload fault evidence directly from the field. No paper job cards, no lost documents.
One tap to close the job and generate the completion record automatically.
Log any job type — fault, installation, maintenance, upgrade — assign a technician and set the SLA in under 60 seconds.
See exactly how much time is left on every active job. Colour coded — green means on track, red means urgent.
See how many open jobs each technician has and dispatch to the right person every time.
Automatic warnings when the same location faults more than twice. Identify infrastructure problems before they escalate.
FibreOps manages your entire field operations workflow — not just fault repairs. One platform replaces the spreadsheets, WhatsApp groups and paper job cards across every job type.
Log, assign and track every fault from break to bend loss to attenuation. SLA timers keep your team accountable.
Manage new fibre connections and ONT installations with the same dispatch and job card workflow.
Schedule and track speed upgrades and equipment swaps. Every change documented and recorded.
Planned maintenance, splice box inspections and preventive checks — all managed through the same system.
Pre-installation surveys and feasibility checks dispatched to field technicians with full documentation.
Service cancellations and equipment retrieval tracked and recorded with full audit trail.
FibreOps replaces the WhatsApp groups, spreadsheets and phone calls with one streamlined workflow that works for every job type.
The operations manager logs a job in FibreOps — fault, installation, maintenance or upgrade. They assign a technician, set the SLA deadline, and the clock starts.
The assigned technician receives the job instantly on their mobile app with full details — location, fault type, SLA deadline, and any notes from the manager.
The technician completes the job, uploads photos or OTDR traces, and marks it done. A completion report is generated automatically and the SLA outcome is recorded.
FibreOps is designed with enterprise security and scalability from the ground up — not bolted on as an afterthought.
Hosted on enterprise-grade infrastructure with full encryption at rest and in transit. Your data is safe.
Managers, technicians and admins each see only what they need. Full access control per user role.
Every action recorded with a timestamp and user. Full accountability for every job and every decision.
From 5 technicians to 500. FibreOps grows with your organisation without any rebuilding or migration.
Every FibreOps plan includes the complete platform — all features, all job types, all reports. You only pay based on the size of your field team.
Book a 30-minute demo and see FibreOps running on a live network. No commitment required.
Tell us about your team and we'll set up a personalised demo showing FibreOps on a network like yours. We respond within 24 hours.